Shipping policy

We appreciate you choosing Ngok Fung NG for your apparel purchases. As a dedicated global fashion apparel supplier, we adhere to standardized order management, strict product inspection and secure logistics procedures. We strive to ensure every clothing item is well-packaged, fully inspected and delivered to customers worldwide with reliable and consistent shipping services.

1. Order Processing Time

All confirmed and fully paid apparel orders will undergo internal review, quality screening and pre-delivery arrangement within 1 to 7 business days, excluding weekends and local public holidays. During peak shopping seasons or periods with overwhelming order volume, standard processing timelines may be moderately prolonged. Our team will actively notify customers of any noticeable shipping delays and update the latest order status in a timely manner.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated individually for each order based on package weight, overall dimensions and final shipping destination. All accurate logistics costs will be clearly presented during the checkout process before order submission. Standard international shipping for all apparel goods takes approximately 15 business days after leaving our warehouse. All quoted delivery schedules are reference values only. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance procedures, adverse weather conditions, regional logistical restrictions and official holidays across different regions.

3. Shipment Confirmation and Order Tracking

Once your order is officially dispatched and handed over to our logistics partner, you will receive an automated confirmation email containing shipment details and a unique tracking number. This tracking credential enables you to monitor your parcel’s real-time transit status online. Please note that tracking system data will not be instantly updated after shipment, and full tracking functionality will be activated within 24 to 48 hours after carrier pickup.

4. Incorrect Address Disclaimer

Customers are required to verify and confirm the accuracy and completeness of their shipping address when completing order checkout. Ngok Fung NG assumes no liability for misdelivery, delivery failure or package returns caused by incorrect, incomplete or invalid address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping charges, which shall be fully borne by the customer.

5. Lost or Damaged Packages

If your apparel parcel is lost or missing during international transit, please submit a support ticket to our customer service team within two days following the expected delivery date to launch a formal investigation. If your order arrives with damaged packaging or defective clothing items due to transit extrusion or collision, you must report the issue within 24 hours upon goods receipt. High-definition photos of both damaged products and original packaging are required for claim verification. Our team will conduct a comprehensive review and deliver effective solutions promptly.

6. Apparel Care and Usage Notice

Each apparel product is attached with professional manufacturer guidelines covering standard wearing, cleaning and daily maintenance methods. To preserve the fabric quality, color uniformity and long-term service life of your clothing items, users must strictly follow the official care instructions. We disclaim all responsibility for product damage, fabric deformation, color fading and material deterioration resulting from improper cleaning, incorrect drying operations, unauthorized alterations or unreasonable daily usage.

7. International Shipping and Customs Notice

All cross-border shipments may be subject to import duties, local customs taxes and administrative clearance fees in accordance with the regulatory policies of the destination country. All such additional charges are the sole responsibility of the recipient and are not included in the base product price or standard shipping fees. We have no authority over local customs inspection standards, clearance efficiency and any supplementary fees imposed by overseas customs authorities.

8. Contact Information

For any inquiries, feedback or professional consultation regarding this shipping policy, order logistics status or after-sales support matters, please contact our customer service team via the official information listed below:
Trade name: Ngok Fung NG
Phone number: +852 2234 5962
Email: support@resistoraq.shop
Physical address: 50-54 Bonham Strand, Sheung Wan, Hong Kong Island Hong Kong SAR